Frequently asked questions:
Can I request proxies from multiple networks or subnets?
Absolutely. Our proxies come from a variety of different subnets, and we are happy to replace any that do not meet your needs.
Can I choose proxies based on a specific city or state/region?
Yes, it's possible to select proxies by city or state/region. However, this feature is not yet available in all countries. If you need a specific location, please contact our support team after purchasing the proxy and we will assist you in selecting the desired city or state/region.
Are proxy replacements available if I pay for multiple months?
As a valued customer, we offer the option to change your proxies once a month upon request if you pay for proxies for multiple months. This is in addition to the discounts that are provided for periods longer than one month.
Do discounts for longer use periods and larger quantities add up?
Absolutely. Discounts for longer usage periods and bigger number of IPs are combined. For instance, if you purchase 100 IPv4 proxies for a 12 months, you will receive a 42% discount: 30% for the number of IPs and 12% for the usage period.
How often do you update your proxies?
We make every effort to update our server pool regularly to better serve our clients. This includes adding new subnets and expanding our list of available locations. Currently, we offer proxies from over 50 countries and approximately 800 subnets.
Are your proxies shared or individual?
Our site offers exclusively individual proxies. This ensures that you can use them without worrying about the actions of others that could lead to negative consequences.
How long does it take to receive proxies after making a payment?
We understand that your time is valuable and strive to provide proxies promptly. Most orders are issued automatically, and if your email is not excluded from auto-issue, you should receive your proxies instantly. In some cases, the selection of IP addresses may take a few minutes. If you do not receive your proxies within 30 minutes, please contact our support team for assistance.
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